What information do I need to provide when scheduling an appointment?
- Patient’s name
- Patient’s date of birth
- Patient’s address
- Brief description of the reason for the appointment
- Home and alternate phone numbers
- Patient’s health insurance information
What should I bring with me to my appointment?
You should bring copies of all pertinent medical records, shot records, growth charts and laboratory and imaging results. This information helps your doctor to understand your medical history, make a diagnosis, and suggest treatment options. Please bring any hospital discharge paperwork as well. If you have chosen to complete the patient forms in advance, please remember to bring them to your appointment or let us know that you did them online.
How early should I arrive to my appointment?
In general, please plan on arriving 15 minutes prior to your scheduled appointment time.
Will someone call me to remind me about my scheduled appointment?
If a cell phone number is provided, you can request either a text or voicemail reminder. By providing your email, we will also send an email through our electronic portal.
I am new to Neighborhood Pediatrics. Will I need to complete any forms?
Yes, you will be asked to review and complete various forms when you arrive at the practice such as:
- Patient Demographic Form
- Electronic Health Information System Consent Form
- Financial Policies
- Patient Responsibility Form
- Notice of Privacy Practices Acknowledgment
Many of these forms can be reviewed and completed prior to your appointment by visiting our patient forms or portal.
What insurance plans do you accept?
Doctors at Neighborhood Pediatrics participate in most major insurance plans. Sometimes these things change, so please call and check.
- Plan/Entity Sub plans
- Aetna Commercial, ACO – MHMD. Aetna Whole Health – MHMD. Marketplace – MHMD.
- BCBS Plans PPO/POS, HMO Blue Essentials & BAV HMO
- Champ VA Government
- Galaxy N/A
- Healthsmart Accel & PPO N/A
- Humana/CC Marketplace (HMOx), Commercial, HMO, PPO, POS
- IMS Aetna
- Medicaid N/A
- Molina HC Medicaid
- Multiplan/PHCS Beechstreet, PHCS, Savility
- Smart Care Aetna
- TCHP Medicaid (CHIP & STAR)
- Tricare South VA
- UHC Commercial, ACO/MHMD
- UHC Medicaid
- USFHP VA Program.
- Coventry First Health
- Amerigroup Medicaid, Chip, Star, Star Plus
- Assurant Health Exchange Plan
- Cigna Cigna Sure Fit, Commercial, Cigna City of Houston
- Community Health Choice Star, Chip, Medicaid, Marketplace
- M Health (MHHS) Edge, Choice, Select
Payments & Billing
What is the “no-show” policy?
If you are unable to keep your appointment, please call your doctor’s office as soon as possible. If you miss your appointment and do not call to cancel, additional fees may apply.
Who can I call if I have a billing question?
For billing-related questions, please call the office at 832-813-5743 or the phone number on your billing statement.
What forms of payments do you accept?
For your convenience, our practice accepts cash, money orders, and credit cards (Visa, MasterCard, Discover, and American Express). Unfortunately, we do not accept traveler’s checks. We will charge your credit card only for the amount you authorize. Payment plans also may be arranged onsite.
Can I access my medical information online?
Yes, all of our practices use the patient portal. You can access it using a desktop or laptop computer, or download the Healow app on your Apple® or Android™ device. The benefits of Healow include:
- Viewing your test and lab results
- Accessing your medical records, medications, immunizations, and more
- Scheduling appointments
- Requesting prescription refills
- Sending secure messages to your doctor’s office
- Accessing your billing statements and making payments (coming soon)
How can I get a copy of my test results and medical records?
To receive a copy of your test results and medical records, please call your doctor’s office. You will need to sign a consent form to release this information if your records are being sent to another office or hospital. You can also login to your patient portal account to view recent test results.
What do I do if I run out of my medications?
Prescription refill requests can be submitted via the patient portal, electronically through your pharmacy , or you can call your doctor’s office to request a refill.