FAQ


 

APPOINTMENTS

What information do I need to provide when scheduling an appointment?

Patient’s name

Patient’s date of birth

Patient’s address

Brief description of the reason for the appointment

Home and alternate phone numbers

Patient’s health insurance information

 
What should I bring with me to my appointment?

You should bring copies of all pertinent medical records, shot records, growth charts and laboratory and imaging results. This information helps your doctor to understand your medical history, make a diagnosis, and suggest treatment options. Please bring any hospital discharge paperwork as well. If you have chosen to complete the patient forms in advance, please remember to bring them to your appointment or let us know that you did them online.

Please note, patients 2 years old and up need to wear a mask while in clinic.

 
How early should I arrive to my appointment?

In general, please plan on arriving 15 minutes prior to your scheduled appointment time.

 
Will someone call me to remind me about my scheduled appointment?

If a cell phone number is provided, you can request either a text or voicemail reminder. By providing your email, we will also send an email through our electronic portal.

 
I am new to Neighborhood Pediatrics. Will I need to complete any forms?

Yes, you will be asked to review and complete various forms when you arrive at the practice such as:

Patient Demographic Form

Electronic Health Information System Consent Form

Financial Policies

Patient Responsibility Form

Notice of Privacy Practices Acknowledgment

Many of these forms can be reviewed and completed prior to your appointment by visiting our patient forms or portal.

 

INSURANCE

What insurance plans do you accept?

Doctors at Neighborhood Pediatrics participate in most major insurance plans. Sometimes these things change, so please call and check.

Plan/Entity Sub plans

Aetna Commercial, ACO – MHMD. Aetna Whole Health – MHMD. Marketplace – MHMD.

BCBS Plans PPO/POS, HMO Blue Essentials & BAV HMO

Champ VA Government

Galaxy N/A

Healthsmart Accel & PPO N/A

Humana/CC Marketplace (HMOx), Commercial, HMO, PPO, POS

IMS Aetna

Medicaid N/A

Molina HC Medicaid

Multiplan/PHCS Beechstreet, PHCS, Savility

Smart Care Aetna

TCHP Medicaid (CHIP & STAR)

Tricare South VA

UHC Commercial, ACO/MHMD

UHC Medicaid

USFHP VA Program.

Coventry First Health

Amerigroup Medicaid, Chip, Star, Star Plus

Assurant Health Exchange Plan

Cigna Cigna Sure Fit, Commercial, Cigna City of Houston

Community Health Choice Star, Chip, Medicaid, Marketplace

M Health (MHHS) Edge, Choice, Select

 

PAYMENTS & BILLING

What is the “no-show” policy?

If you are unable to keep your appointment, please call your doctor’s office as soon as possible. If you miss your appointment and do not call to cancel, additional fees may apply.

 
Who can I call if I have a billing question?

For billing-related questions, please call the office at 832-813-5743 or the phone number on your billing statement.

 
What forms of payments do you accept?

For your convenience, our practice accepts cash, money orders, and credit cards (Visa, MasterCard, Discover, and American Express). Unfortunately, we do not accept traveler’s checks. We will charge your credit card only for the amount you authorize. Payment plans also may be arranged onsite.

 

MEDICAL RECORDS

Can I access my medical information online?

Yes, all of our practices use the patient portal. You can access it using a desktop or laptop computer, or download the Healow app on your Apple® or Android™ device. The benefits of Healow include:

Viewing your test and lab results

Accessing your medical records, medications, immunizations, and more

Scheduling appointments

Requesting prescription refills

Sending secure messages to your doctor’s office

Accessing your billing statements and making payments (coming soon)

 
How can I get a copy of my test results and medical records?

To receive a copy of your test results and medical records, please call your doctor’s office. You will need to sign a consent form to release this information if your records are being sent to another office or hospital. You can also login to your patient portal account to view recent test results.

 

MEDICATIONS

What do I do if I run out of my medications?

Prescription refill requests can be submitted via the patient portal, electronically through your pharmacy , or you can call your doctor’s office to request a refill.

 
Location
Neighborhood Pediatrics
19221 I-45S, Suite 430
Shenandoah, TX 77385
Phone: 832-210-2599
Fax: 832-813-8127
Office Hours

Get in touch

832-210-2599